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About
 
Skyway Internet Group is an authorized Internet Service Provider, having its SKYWAY TELECOM SERVICES, Regd. Office: No. G-3, Teja Residency, Plot No. 25 & 30, Suchitra 'X' Roads, shapur nagar, Hyderabad – 500055, India & Corp Office: Plot no;47, Ushodaya colony-1, Beside UMCC Hospital, Shapur, Nagar, Hyderabad- 055, Hyderabad –500 055.
 
Service
 
Skyway Internet Group provides its services via fiber optic cables, which requires us to install and power a CPE (Customer Premises Equipment) at my premises. I accept this requirement and hereby accord the permission for installing this CPE box and give power for the same, so that Skyway Internet Group internet services may be installed and commissioned.
 
Billing
 
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Skyway Internet Group does the billing for its monthly packages once a month in advance.
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Skyway Internet Group does the billing for its fixed term packages (like Annual, Semi Annual etc packages) from the date on which package is activated till the date the package expires.
 
Payment
 
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At the time of subscribing to Skyway Internet Group data services, the subscriber is required to pay the following charges.
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Subscription charges for the entire package amount being subscribed to.
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Any other charges, as may be required, as informed by Skyway Internet Group sales staff to the subscriber.
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Skyway Internet Group subscribers are required to pay their bills immediately on receipt of the same, else the services may be disconnected without notice.
 
Usage of Internet
 
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Skyway Internet Group services are governed by the rules and norms prescribed by TRAI and DOT and accordingly, Skyway Internet Group reserves the right to track the usage of its 'subscriber's and on demand provide the same to the authorized Govt bodies.
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As per our Fair Usage Policy, every customer is allotted a generous Fair Usage Limit. Usage over and above the stipulated Fair Usage Policy(FUP) Limit will result in reduced internet speeds.
 
Discount /Refund Policy
 
Skyway Internet Group does not entertain refund of any amounts that may have been paid by the 'subscriber', for an Annual / Semi Annual / Quarterly / Monthly. Only in case of non-feasibility of a new connection, refund is made by Skyway Internet Group. The time for a refund to be affected is 4-6 weeks. Skyway Internet Group provides service discounts in line with TRAI policy on the same, on a case to case basis, as needed. In case of Billing disputes, Skyway Internet Group 'subscriber's are required to email their specific concerns to billing@Skyway Internet Groupelabs.com and the same will be addressed in 4-8 weeks, by way of a discount/ credit note passed in the account of the 'subscriber'.
 
Disclaimer
 
The Internet contains unedited material, some of which may be illegal, sexually explicit, immoral or offensive. Skyway Internet Group is merely providing connectivity to the internet and has no responsibility or control over the contents of the internet or the individual's usage of the same. Skyway Internet Group is not responsible for virus/malicious traffic which may infect the PC/Laptop of the Skyway Internet Group subscriber, since Skyway Internet Group has no control over the same. You, the Skyway Internet Group subscriber, assume full responsibility and risk for the use of the services provided by Skyway Internet Group. The subscriber is solely responsible for evaluating the accuracy, completeness and usefulness of all services, products and other information and the quality and merchantability of all merchandise provided through the internet access service offered by Skyway Internet Group. The services by Skyway Internet Group are provided on an "as available" basis only. Skyway Internet Group does not warranty that the services will be uninterrupted, error- free or free from viruses or harmful components.
 
Skyway Internet Group is not liable for any costs or damages that may arise directly or indirectly on account of your using the services provided by Skyway Internet Group, including any direct, incidental, exemplary multiple special punitive or consequential damages in any event including acts of god, lightning strikes, earthquakes, floods, storms, explosions, electricity fluctuation, fires and any natural disasters, malicious damage etc. Further, Skyway Internet Group does not accept any responsibility or blame for any loss (notional or otherwise) that you may claim to suffer on account of any deficiency or delays in the services provided by Skyway Internet Group. Skyway Internet Group also hereby informs the subscriber that their personal details will be provided to the Legal Authorities on demand, without any prior intimation to the subscriber.
 
Termination of Agreement
 
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Continued use of Skyway Internet Group services, constitutes acceptance of the terms of this agreement in its present form without exception and also includes acceptance of any future revisions to the same. If the 'subscriber' is dissatisfied with the services provided by Skyway Internet Group then the sole and exclusive remedy available to the 'subscriber' is to stop using the services and to terminate the Skyway Internet Group account, under intimation to Skyway Internet Group in writing. This does not absolve the 'subscriber' of any dues which remain and the same remains payable.
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Skyway Internet Group also reserves the right to disconnect the services to the 'subscriber' in case of any of a number of reasons, including but not exclusive to - negative address verification, non payment, violation of any terms of this agreement, usage of the service for any illegal or immoral activity etc.
 
Jurisdiction
 
Any disputes arising out of or related to this agreement will come under be under Hyderabad Civil Court Jurisdiction.
 
Enquiry   Support   Terms-and-conditions
 
Payment Terms:
 
Arrow Internet (Bandwidth) Charges have to be paid Monthly/quarterly in advance.
Arrow Internet Charges have to be paid within 3 days prior to start of new Month/Quarter.
Arrow Prices are Inclusive of all taxes
Arrow Order Placement: All the orders and payments has to be placed in the name of “ Skyway Telecom Services .”
Arrow Commissioning: Internet Line will be available at your disposal within 2 Business Days.
 
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